1. How do I place an order?

You can place an order online by browsing our products, adding them to your cart, and proceeding to checkout. Make sure to provide accurate delivery information.

2. What payment methods do you accept?

We accept payments via credit/debit cards through secure third-party providers. Currently, we also support payments via [Stripe/Square/PayPal if applicable].

3. Can I change or cancel my order?

Orders can only be modified or cancelled before they are dispatched. Please contact us immediately if you need to make changes.

4. How long does delivery take?

Delivery times vary based on your location. Standard delivery in Brisbane typically takes 1-3 business days. Delivery outside Brisbane may take longer.

5. Do you deliver interstate?

Currently, we primarily deliver within Queensland. Please contact us for special requests for interstate delivery.

6. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order with your order details. We will review your claim and offer a refund or replacement if applicable.

7. Are your products fresh and safe?

Yes, all our products are carefully sourced for quality and freshness. We follow strict food safety and hygiene practices.

8. Can I return items if I change my mind?

Due to the nature of groceries, returns for change of mind are not accepted. Please review our Return Policy for details.

9. How do I contact customer support?

You can reach us via:
Email: info@dhanaspices.com.au.au
Phone: [Your Phone Number]

10. Do you offer gift vouchers?

Currently, we do not offer gift vouchers. Stay tuned for updates on special offers.

11. Where can I find your policies?

You can view all our policies here:

• Privacy Policy
• Terms & Conditions
• Return & Refund Policy